At Pomodoro Cuisine, we take pride in preparing fresh, made-to-order meals. Due to the perishable nature of our products, all food sales are final.
Non-Refundable Policy
All meals, prepared foods, and perishable products purchased from Pomodoro Cuisine are non-refundable and non-returnable once an order has been prepared, delivered, or picked up.
We do not accept returns on food products for food safety reasons.
Order Accuracy & Quality Concerns
If there is an issue with your order, such as:
- Missing items
- Incorrect items
- Quality concerns
- Delivery problems
Please contact us within 24 hours of delivery or pickup at:
Email: pomodorocuisine.food@gmail.com
We may offer a replacement, store credit, or another resolution at our discretion.
Cancellations
Orders may only be canceled or modified before 48h from the delivery day/time. Once food preparation has started, the order becomes non-refundable.
Because ingredients are purchased and meals are prepared specifically for customer orders, last-minute cancellations may not be eligible for credit or refund.
Delivery Responsibility
Customers are responsible for ensuring:
- Accurate delivery information
- Someone is available to receive the order when applicable
- Meals are refrigerated promptly after delivery
Pomodoro Cuisine is not responsible for spoilage or damage resulting from meals left unattended for extended periods after delivery.
Food Allergies & Dietary Restrictions
Customers are responsible for reviewing ingredient information and notifying us of allergies or dietary restrictions before ordering.
While we strive to accommodate requests, we cannot guarantee an allergen-free environment.
Contact Information
For any questions regarding this policy, please contact:
Pomodoro Cuisine
Email: pomodorocuisine.food@gmail.com
